Frequently Asked Questions
- What if I am not satisfied with my order?
We stand behind all the products and brands we carry. If you are not entirely satisfied with your order, we offer a 30-day money back guarantee. For more details on our shipping and return policy, click HERE.
- What are your lead and shipping times?
Lead times vary between 3 and 7 business days. Some products are shipped directly from our suppliers to your business, while others are fulfilled by our warehouse. If you do not receive your order within 10 business days, we will give you an option to refund your purchase and automatically credit your account with a 10% off coupon to go towards your next purchase. To learn more, click HERE.
- I am located outside the United States. Will you ship my orders?
We predominantly work with customers located in the United States, Canada, and Mexico but are happy to ship to those outside North America. Please contact us directly for international shipping inquiries.
- Why don’t you carry thousands of products from hundreds of brands?
At Hathway CBD, it is our mission to provide our loyal retail partners with the highest quality selection for your customers. With so many small CBD brands cropping up every day, it can be challenging for retailers to determine which brands will be most successful. With years in the CBD industry, we know what makes the cut and what does not.
Our suppliers are chosen based on strict purity standards, product offering, and brand recognition that we know the end consumers will love. We have made sure to work with nationally recognized companies like Green Roads and MedTerra along with reputable local companies like Canna Superior who have carved out a unique space in the CBD industry. With over 250 unique SKUs to choose from, we guarantee you will find a product that best fits your business.
- What is your cash back program and how do I get enrolled?
NOTE: As of 8/20 cash back program temporarily suspended for maintenance. Those that currently maintain wallet balances may ask to have orders manually discounted until further notice. We appreciate your patience
If you have a registered account with us (wholesale or retail), you will automatically receive 5% back on all purchases over $100 once your order has been processed and completed. On subsequent purchases, your wallet amount will be deducted from the total amount due. Your wallet can also be topped up with your credit card at any time if you so choose. For registered users, click HERE to view your current balance.
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